Community Contact Center pricing is different from other contact center service providers. We operate as a not-for-profit service provider to new and growing small businesses. Community Contact Center collects the costs of operating the services and returns the rest back into the community keeping the per minute rate as low as possible and creating a community where small business owners support one another.
Each month, the total cost of operating the center is assessed, less Donors’ contributions, less Sponsors’ contributions. The remainder is divided by the total number of minutes of services delivered to the community. This gives us the per minute rate that is charged to the community for that month. Sponsors charges are calculated in exactly the same way, but 20% margin is added. This 20% is applied as a credit towards the following month for the benefit of the community. Community members are only charged the number of minutes delivered to your business, no flat monthly rate for minutes you don’t use. If you don’t have a service request come through for the month, there is no charge.
Prices quoted are maximum expected price per minute of time spent on servicing your business. Actual cost might be less. Future cost month to month is expected to decline with economies of scale.