Incoming calls to your business are often a welcome interruption. They are welcome from the perspective that you have customers and they want to reach you. Is your phone ringing ever an interruption or distraction? Does a phone call take you away from your business, from servicing a client you are with, from working on your product or service? Does the call interrupt your family time, your activities or your out of office hours? Does your phone ring anytime of the day or night, weekends or holidays? Do you find that you are working longer days and more hours being a business owner because your phone is always ringing?
To stay competitive and satisfy customers small business owners find themselves responding to customer inquires 24 hours a day 7 days a week. Most businesses can’t afford a professional in-house 24/7 trained staff to provide 24 hour response. Many business owners find themselves spread thin, overwhelmed and working extended hours and days owning and operating their own business.
The expectation and methods of communicating are changing. Customers expect immediate access and response to the businesses they choose to engage. While the ringing of the phone may be a welcome sound to your business, the interruption of the inquiry can redirect the course of your entire day. Community Contact Center provides affordable professional live answering service. CCC is available to answer your calls when you want it, during breaks and meetings, after hours, roll-over calls if you are on the other line, or every call as it comes in. You control the time and you only pay for the minutes that are used.