Inbound Call Center

Your Phone is Ringing!

Incoming calls to your business are often a welcome interruption. They are welcome from the perspective that you have customers and they want to reach you. Is your phone ringing ever an interruption or distraction? Does a phone call take you away from your business, from servicing a client you are with, from working on your product or service? Does the call interrupt your family time, your activities or your out of office hours? Does your phone ring anytime of the day or night, weekends or holidays? Do you find that you are working longer days and more hours being a business owner because your phone is always ringing?

To stay competitive and satisfy customers small business owners find themselves responding to customer inquires 24 hours a day 7 days a week. Most businesses can’t afford a professional in-house 24/7 trained staff to provide 24 hour response. Many business owners find themselves spread thin, overwhelmed and working extended hours and days owning and operating their own business.

The expectation and methods of communicating are changing. Customers expect immediate access and response to the businesses they choose to engage. While the ringing of the phone may be a welcome sound to your business, the interruption of the inquiry can redirect the course of your entire day. Community Contact Center provides affordable professional live answering service. CCC is available to answer your calls when you want it, during breaks and meetings, after hours, roll-over calls if you are on the other line, or every call as it comes in. You control the time and you only pay for the minutes that are used.

Answering your business line 24 hours a day will ensure you never miss a call and give you the competitive edge of always responding to an inquiry. Urgent calls can be routed to you or your designated first responder and give you back the gift of time and peace of mind knowing your customers are being serviced and you will be notified if there is an urgent matter that requires your immediate attention.

Are you looking for a community that supports small businesses customer service needs? Apply to Community Contact Center today

Click to join the Community!

Do you need email support?

CCC offers Email Management Services. Your emails, categorized, streamlined, responded to or directed for appropriate response so you spend more time with your business and less time being overwhelmed by mass emails in your inbox.